Privacy Policy

Last updated: April 10, 2026

1. Who We Are

TotalServe Plumbing (“TotalServe,” “we,” “us,” or “our”) is a referral and dispatch service that connects homeowners with independent, licensed plumbing contractors. We operate at totalserveplumbing.com. We are not a plumbing company and do not perform plumbing work directly.

2. Information We Collect

When you submit a service request through our website, we collect the following information:

• Your name
• Your phone number
• Your email address
• Your ZIP code or city
• A description of your plumbing issue

We may also collect basic technical information such as your IP address, browser type, and pages visited through standard web analytics tools.

3. How We Use Your Information

We use the information you provide to:

• Match you with a vetted, licensed plumber in your area
• Share your contact details with the matched contractor so they can reach out to you
• Communicate with you about your service request
• Improve our matching process and website experience

4. Who We Share Your Information With

We share your contact information only with the licensed plumbing contractor we match you with. We do not sell, rent, or share your personal information with advertisers, data brokers, or any unrelated third parties.

We may share anonymized, aggregated data (with no personally identifiable information) for analytics and business improvement purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. You may request deletion of your data at any time by contacting us.

6. Cookies & Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. These tools may collect information about your browsing behavior in an anonymized form. You can disable cookies in your browser settings at any time.

7. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete information we hold about you. To exercise these rights, contact us at the information below.

8. Children’s Privacy

TotalServe is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Continued use of our website after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us through our contact page.